for further information on what type of information HostNine collects, how it is used and when it may be
for data that HostNine may receive and how HostNine may respond to such requests.
Types of Requests. HostNine receives the following types of requests concerning
Data Requests. A data request is a request for information or documents relating to
customer accounts in connection with official criminal investigations or other official legal
proceedings. Except in limited emergency situations (see below), HostNine requires data requests to be
made through formal U.S. legal process and procedures, and we respond to such requests as required by
law. Examples of data requests include:
Legal process received from outside the United States may require a Mutual Legal Assistance
Treaty (MLAT) with the United States
Other forms of legal process such as Civil Investigative Demands
Preservation Requests. A preservation request asks HostNine to preserve customer
account records in connection with official criminal investigations or other official legal
proceedings. Preservation requests must include the following information:
Identification of the account(s) at issue (as further described in Section 4 below);
Identification of the investigating agency and/or specific pending official proceedings
(requests must be signed on law enforcement letterhead );
Assurances that the requesting agency or individual is taking steps to obtain appropriate legal
process for access to the data that HostNine is being asked to retain; and
A valid return email address and phone number.
Emergency Requests. An emergency request is only appropriate in cases involving
imminent serious bodily harm or death. We respond to emergency requests when we believe in good faith
that such harm may occur if we do not respond without delay.
Notice to HostNine Customers. HostNine’s policy is to notify its customers of requests
for their data unless HostNine is prohibited from doing so by statute or court order.
Information to Include in a Request. The following information must be included in a
request for customer data:
First and last name of the customer and email address associated with the account; and
Domain name and/or IP address associated with the account.
HostNine may not be able to respond to a request without this information.
Additionally, HostNine reserves the right to request a copy of the complaint and any supporting
documentation that demonstrates how the information requested is related to the pending litigation and the
Sending a Request to HostNine. Please use the following contact information to send a
Request to HostNine:
ATTN: Legal Department
1500 N Priest Drive, Suite 200
Tempe, AZ 85281
IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A
RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER AND/OR FAX (Fax: 781-998-8277). DUE TO THE
VAGARIES OF THE INTERNET AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT LIMITATION THE BURDENS
OF SPAM AND THE OCCASIONAL UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE, WILL
HELP ASSURE THAT YOUR NOTICE IS RECEIVED BY US AND ACTED ON IN A TIMELY MANNER.
Fees. HostNine may seek reimbursement for costs in responding to requests as provided
by law and may charge additional fees for costs in responding to unusual or burdensome requests.
Available Information. Depending on the type of formal legal process provided, HostNine
may be able to respond with one or more of the following types of data:
Non-Content. HostNine will produce non-content information such as basic subscriber
information which may include the following subject to a valid request:
Date and time of account creation
Content. HostNine will only produce customer content (such as website files and
email content) pursuant to a valid search warrant from an entity with proper jurisdiction.